Shipping and Returns Policy

At Masanà, we are committed to delivering your skincare products promptly and efficiently. Our shipping policy is designed to provide clarity on delivery times, costs, and procedures.

Fulfillment Time

All orders are processed and prepared for shipment within 2 full working days. This timeframe ensures that each product meets our quality standards before dispatch.

Shipping to the United Kingdom

We offer two shipping options for our UK customers:

Standard Shipping

Delivery Time: Typically arrives within 4 to 7 working days.

Cost: Based on the total weight of your order:

    • Up to 2kg: £6.56
    • 2kg–3kg: £8.90
    • 3kg–5kg: £8.90
    • 5kg–10kg: £8.90
    • 10kg–15kg: £15.20

Express Shipping

Delivery Time: Next working day delivery.

Cost: Based on the total weight of your order:

    • Up to 0.5kg: £13.29
    • 0.5kg–1kg: £12.64
    • 1kg–2kg: £12.97
    • 2kg–3kg: £14.45
    • 3kg–5kg: £19.08
    • 5kg–10kg: £18.53
    • 10kg–15kg: £32.51

Please note: All prices are exclusive of VAT

International Shipping

We currently ship to most countries worldwide.

Estimated Delivery Time

    • Europe: 5–10 working days
    • USA & Canada: 7–14 working days
    • Rest of the world: 10–21 working days

Shipping Costs

International shipping costs are calculated at checkout based on the destination country and order weight. You’ll see the final amount before payment.

Customs & Import Duties

Please note that customs fees, import duties, or taxes may apply upon arrival in your country. These charges are the responsibility of the customer and are not included in our shipping rates.

Order Tracking

Once your order is dispatched, you will receive a confirmation email with a tracking number. This allows you to monitor your shipment's progress until it reaches your doorstep.

Customs and Duties

For international orders, please be aware that customs duties and taxes may apply upon arrival in your country. These charges are the responsibility of the recipient and are not included in the shipping costs.

Returns and Exchanges

We can only accept returns for damaged or faulty items.

In such cases, please reach out to us at info@masanaskin.com and we will get back to you within 7 working days.

Return of damaged goods

Cosmetics Nord SIA.
Lielmaņi, Mārupes pagasts, Mārupes novads, LV-2167, Latvia.

If you received damaged products, please contact us by e-mail: info@masanaskin.com

Money-Back Guarantee

We’re confident you’ll love your Masanà purchase—but if you’re not fully satisfied, we offer a 30-day money-back guarantee. To qualify, you must request a return within 30 days of receiving your order and provide a brief explanation of your experience. We may ask for photos or feedback to help us improve.

Refunds apply to first-time purchases of individual products only, and are limited to one refund per customer. Shipping fees are non-refundable.

To request a refund, contact us at info@masanaskin.com with your order number and reason for return.

If you have any further questions or need assistance, feel free to contact our customer support team.